Affiliate Return Policies
SummarySpell & The Gypsy Collective
Burlington Coat Factory
Returns policy for Spell & The Gypsy Collective
Returns policy for Forever 21
Returns & exchanges
This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
Holiday return policy
Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
Returns by mail
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Returns to a store
You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Damaged, defective, or wrong item(s)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.
Returns for online purchases made with gift cards / e-certificates / store credit
Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.
Returns policy for shoes.com
If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
- We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:
Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.
If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.
* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
Returns policy for Burlington Coat Factory
Return by Mail
Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.
Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.
General Return Policy
All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.
Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.
Please note: you will be charged for shipping and handling on your new order.
Returns policy for eBags
If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via a pre-paid UPS return label. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an eBags store credit, at your choosing.
NOTE: eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care. [www.ebags.com/help/contactus]
A nominal fee of $4.95 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.
eBags Rewards Members who opt for a refund to their original form of payment will receive $5 eBags Rewards credit per item returned, which will be deposited to their Rewards account when their return is received. The $5 eBags Rewards credit may be used towards a future merchandise purchase at eBags.com. Some restrictions may apply.
Customers who choose store credit at the time of return rather than a refund will be exempt from the $4.95 per item return fee. However, all customers who choose a store credit will NOT be eligible for the $5 eBags Rewards credit with their return.
What Else Do I Need To Know?
- If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. [www.ebags.com/help/contactus]
- All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
- eBags will provide you with a pre-paid UPS label to return the items to us. Any UPS drop-off location will accept your return.
- Items are protected by eBags against manufacturing defects for 30 days from the receipt of shipment. After that time, please refer to the manufacturer's warranty policy. [www.ebags.com/help/warrantyotherbrands]
- If you're returning more than one item, we may ask you to ship items together or in separate boxes.
- Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $4.95 per item fee for returns.
- Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
- Gift Returns: If you have received an eBags item as a gift and are not completely satisfied with the gift, please use our Gift Return page to receive a store credit in the form of an eBags Gift Certificate. [www.ebags.com/orderhistory/giftreturn]
- Your gift return will be issued as a store credit in the form of an eBags Gift Certificate. The amount of the Gift Certificate will reflect the original purchase price, less any original shipping charges [if applicable]. Your Gift Certificate will be emailed to the email address you provided during the return process.
For more information visit: http://www.ebags.com/help/returnpolicy
Returns policy for World Market
Returns with original receipt:
If you're not satisfied with your purchase, most items may be returned by mail or at any of our World Market store locations in original condition within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.
If you wish to return by mail outside of the 60-day policy for any reason, please contact World Market Customer Care.
Returns to a World Market store location after 60 days of purchase will be issued store credit.
A Gift return to a store can be issued to the original purchaser or you may choose to be issued store credit.
Returns without a receipt:
Returns by mail without a receipt require an order number, name and address or they cannot be accepted.
If returned to a store, store credit will be issued at the lowest selling price within the past 90 days for merchandise returned in its original condition, with the exception of the following departments:
Store credit will not be issued without receipt for Bedding, Slip Covers, Window Coverings, Shower Curtains, Jewelry & Accessories, Framed Art or Knobs & Hooks.
Items designated as "Online Only" cannot be returned to a World Market store location. They must be shipped to the World Market Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.
Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact World Market Customer Care immediately to arrange the return and we will refund all shipping expenses.
Gift Cards are not returnable.
Gift Wrap fees are non-refundable, unless an item is damaged or defective.
Items purchased from a World Market retail store cannot be returned by mail to worldmarket.com.
If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items. Please contact World Market Customer Care.
Can't find the information you need? Contact World Market Customer Care, available every day 7am-12 midnight (EST)
Returns policy for Billabong
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.
30 DAY FREE RETURN POLICY
If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.
RETURN CLAIM PROCEDURE
To return a purchase, please follow the following instructions:
1. Log in to your account and go to the My Account section. Go to View Orders and select the order containing the items you would like to return.
2. Complete and submit the online RA request form, and print the free return shipping label. If your order is past 30 days then no RA form will appear.
3. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.
4. Drop your return package off at any UPS shipping location.
We will notify you as soon as your return is processed. If you have any questions, please contact customer service at (888) 509-5931 or email email@example.com for assistance.
GUEST CHECKOUT RETURN PROCESS
For orders purchased through guest checkout, you will need to email our customers service team at firstname.lastname@example.org to obtain a free return shipping label, then follow steps 3 and 4 above. Please include your order number in your email.
MILITARY RETURNS PROCESS
For orders shipped to US military addresses, follow the instructions above. For orders shipped to military addresses outside the US, please contact customer support.
Returns policy for Sole Society
We hope you love what you ordered, but in case you don’t, you can always return it.
You may return your order for a Sole Society Credit (free of charge) or receive a refund to your original form of payment (credit, debit or PayPal) minus a $7.95 restocking fee. All items must be returned within 30 days of the ship date in new, unused condition, and in the original packaging.
You can initiate a return by accessing: https://www.solesociety.com/rma/returns/faq/
Purchases are subject to Sole Society's Shipping and Return Policy. Restocking fees may apply. The risk of loss and title for Products ordered by Customer shall pass to Customer upon Sole Society's delivery of the items to the carrier. Sole Society reserves the right, and Customer hereby authorizes Sole Society, to charge Customer for any damages up to the purchase price of the damaged Product(s). Replacement of products and credits to customer's account for Products claimed as damages or not received are subject to Sole Society's investigation and discretion.
There are no returns or exchanges on final sale merchandise.
Returns policy for Kohls
Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.
- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases. Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.
Returns policy for Vitamin Shoppe
Shop with confidence with our Easy Returns Policy
Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. If return unopened and accompanied by a receipt the customer will receive the return in the original form of payment. If opened and accompanied by a receipt, the customer will receive an in-store merchandise credit. If return opened or unopened without a receipt, the customer will receive an in-store merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s).
Make a Return to any of our The Vitamin Shoppe or Super Supplements Stores:
Bring your purchase and receipt to any Vitamin Shoppe or Super Supplements store. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s). Online orders paid for with PayPal can be returned to one of our stores. Please note that whether the item is opened or unopened the customer will be refunded via an in-store merchandise credit.
To find a store near you, use our handy store locator found at [https://www.vitaminshoppe.com/sl/store-locator].
Don't Live Near One of Our Stores? Make a Return By Mail:
For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
You may ship your return to either our Ashland, VA or our Avondale, AZ distribution centers.
The Vitamin Shoppe®
Attention: Returns Department
112 The Vitamin Shoppe Way
Ashland, VA 23005
The Vitamin Shoppe®
Attention: Returns Department
925 N. 127th Avenue
Avondale, AZ 85323
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at email@example.com or call us at 1 (800) 223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
Can I return products I ordered through the web or over the phone to a retail store?
Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable.
Still have questions?
Our knowledgeable Customer Care Health Enthusiasts are ready to help, every day from 9:00 AM - 9:00 PM EST. Please visit our Contact Us page at [https://www.vitaminshoppe.com/u/contact-us.jsp] where you can connect via phone, email or live chat.